FAQ

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How do I prepare for the photo shoot?


Once you’ve paid for a PHOTO PACKAGE, we will contact you via email to schedule the date and time, and verify the location of your photo shoot. We will provide you with a checklist to help you prepare each room for photography. If you need any additional advice on how to prepare your home for a photo shoot we will be happy to help.




How long will it take to complete the photo shoot?


The amount of time the photo shoot will take depends on the size of your space, the weather, and the available natural light. The readiness of the property also makes a big difference - by preparing your space before the photographer arrives, you’ll get the most out of your shoot. We work quickly and efficiently to minimize the disturbance to occupants of the property, and most photo shoots take 1-2 hours. The editing process takes approximately 2-5 days, depending on our current workload.




What kind of photos will I get?


You’ll get a set of high-resolution digital photographs optimised for online booking platforms and search engines. Images are taken with professional equipment, and go through a strict quality vetting process to ensure high-quality results. We will capture all of the spaces agreed upon while highlighting key features, so that potential guests can visualize themselves in your home. You will get 2-3 photos per room, with each photo meeting professional photography standards, meaning the images will be naturally lit, warm, and inviting. To ensure that photos use only natural lighting, we’ll only schedule photo shoots for daylight hours.




When do I pay?


Your PHOTO PACKAGE must be paid for in advance, before your photo session will be scheduled and confirmed.




What if I need to cancel or reschedule?


If you choose to reschedule the photo shoot, we will arrange an alternative date as long as you provide us with at least 7 days notice by email or via our contact form. You may reschedule your photo shoot without any charge once only. If you choose to reschedule the photo shoot less than 7 days prior to the scheduled date, or you choose to reschedule your appointment for the second consecutive time you will be charged a Reschedule Fee*. If the property is not photo-ready when we arrive, or if we are unable to photograph the home due to lack of interior access, lack of electricity, or other issues, the appointment will be cancelled. You may reschedule a cancelled photo shoot within 7 days from the cancellation date. The Reschedule Fee* must be paid in full before we can schedule another photo shoot for you. *The Reschedule Fee is 50% of our current Base Price. We also recommend reviewing our current Terms & Conditions for details on our cancellation and reschedule policy.




What if the weather is bad?


If the weather is questionable, we will contact you to reschedule the photo shoot to the next available date. If we have to reschedule the photo shoot due to bad weather, you will not be charged the Rescheduling Fee. We also recommend reviewing our current Terms & Conditions for details on our Cancellation and Reschedule policy.




What area do you service?


We are currently servicing all of the Wellington Region (Wellington, Porirua, Hutt Valley, Wairarapa and Kapiti). Travel to locations within Wellington, Porirua and the Hutt Valley is included in the base price, whereas travel outside of these locations will incur a small travel fee. You can learn more about the cost of our services in the PHOTO PACKAGE section.




How much does it cost?


The cost of photography depends mostly on the size of your property. Because every listing is unique and requires an individual approach, we offer a custom photo package to meet your requirements and budget. You can learn more about the cost of our services in the PHOTO PACKAGE section.





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